Returns & Exchanges

We want you to love your skin and your results, which is why we offer a 60-day return policy if you are not completely satisfied with your purchase. Simply reach out to our askINKEY team to start your return process and receive personalized skincare guidance.

Return Process

• 1.
  Contact askINKEY

  Email our skincare experts or use our live chat to initiate your return request with your order number and reason for return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the appropriate return shipping address.

• 3.
  Pack Your Items

  Securely package the products in their original packaging, ensuring the RMA number is clearly marked on the outside of the parcel.

• 4.
  Refund Processing

  Once your return is received and inspected at our warehouse, we will issue a full refund to your original payment method within 7-10 business days.