Frequently Asked Questions

Everything you need to know about your skincare journey with The INKEY List.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also track your package by logging into your account on our website.

What is your return policy?

We offer a 60-day return policy. If you are not satisfied with your purchase, you can return the product within 60 days of receipt for a full refund, even if it has been opened.

Are your products cruelty-free?

Yes, The INKEY List is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.

How do I know which products are right for my skin type?

We recommend using our 'Recipe Filter' tool on the homepage or contacting our 24/7 'askINKEY' team for a personalized skincare routine tailored to your specific needs.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are your products vegan?

The majority of our products are vegan. You can find a full list of ingredients on each product page, and vegan items are clearly labeled for your convenience.